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Focuses on the reasons why the South African National Gallery (SANG), in common with all institutions with a commitment to public service, now has to reassess and expand its services in order to redress past inequities. The new Government formed in South Africa after the watershed elections of 1994 is encouraging change and radical restructuring in every sphere of social, cultural and economic activity. SANG has initiated changes to address majority needs in a culture of learning which formerly did not include arts education for black people. Describes the challenges in the managing of collections the new ventures pose for librarians.

The management of children′s literature is a search for value and suitability. Effective policies in library and educational work are based firmly on knowledge of materials, and on the bibliographical and critical frame within which the materials appear and might best be selected. Boundaries, like those between quality and popular books, and between children′s and adult materials, present important challenges for selection, and implicit in this process are professional acumen and judgement. Yet also there are attitudes and systems of values, which can powerfully influence selection on grounds of morality and good taste. To guard against undue subjectivity, the knowledge frame should acknowledge the relevance of social and experiential context for all reading materials, how readers think as well as how they read, and what explicit and implicit agendas the authors have. The good professional takes all these factors on board.

IN the less‐than‐a‐century in which children's literature has developed, many types of books have emerged, and perhaps one class—the moral story—has disappeared (or if not entirely so, at least it is cold‐shouldered by modern young people). But the new literature has not displaced the fairy tale, one of the oldest forms, and still a favourite of children with imagination. A volume which should be added to the home bookshelf alongside Andersen, Grimm and Perrault, is Christina Hole's recently reprinted collection of tales from many lands entitled Folk Tales of Many Nations (H. Joseph, 10/6). They are related in a pleasant, straightforward style which presents no difficulties, and they are just long enough to hold the attention of young readers. In Norwegian Fairy Tales (Muller, 5/−) G. Strindberg has chosen old traditional folk legends about trolls, hulders, and other fairy people, and she has illustrated them herself. The Golden Treasury of Fairy Tales (Gulliver, 6/−) contains abridged and retold versions of childhood favourites by the Brothers Grimm, Hans Andersen, Frances Browne, and others. On the production side, the printing is rather lifeless and badly spaced. An interesting collection of tales handed down from father to son in the remote parts of the Irish countryside has been made by Gerard Murphy in Tales from Ireland (Browne and Nolan, 7/6). The volume is attractively produced and illustrated and will appeal to rather older boys and girls. Tom Scarlett's The Gnome and the Fairy and other Stories (Muller, 6/−) is in the modern vein and recounts the adventures of everyday people with fairies, wizards, birds and animals. Hettie Roe's simple line drawings are almost too tempting for children with a box of crayons.

The purpose of this paper is to challenge service researchers to design for service inclusion, with an overall goal of achieving inclusion by 2050. The authors present service inclusion as an egalitarian system that provides customers with fair access to a service, fair treatment during a service and fair opportunity to exit a service.

Building on transformative service research, a transformative, human-centered approach to service design is proposed to foster service inclusion and to provide a platform for managerial action. This conceptual study explores the history of service exclusion and examines contemporary demographic trends that suggest the possibility of worsening service exclusion for consumers worldwide.

Service inclusion represents a paradigm shift to higher levels of understanding of service systems and their fundamental role in human well-being. The authors argue that focused design for service inclusion is necessary to make service systems more egalitarian.

The authors propose four pillars of service inclusion: enabling opportunity, offering choice, relieving suffering and fostering happiness.

Service organizations are encouraged to design their offerings in a manner that promotes inclusion and permits customers to realize value.

This comprehensive research agenda challenges service scholars to use design to create inclusive service systems worldwide by the year 2050. The authors establish the moral imperative of design for service inclusion.

Knowledge differs markedly from information and data. At rock bottom, knowledge is socially constructed in discourse communities. Because knowledge is not synonymous with information, IT cannot deliver knowledge management. Since there will always be uncodified or uncodifiable knowledge content and contexts – given the social nature of knowledge – several barriers to the creation and utilization of knowledge exist. The task of knowledge management is to identify such barriers and to overcome them.

The purpose of this paper is to explore the analytical productiveness of a discursive power perspective in understanding interdisciplinary teams' inefficient decision processes, and to discuss the ethical consequences of such an approach.

Based on a case study of an interdisciplinary team in a Danish hospital, the paper analyzes the team's decision practices as a result of discursive power operations that privilege and marginalize groups and persons.

The paper shows that a discourse of equality dominates the team's decision practices. This produces a tendency among members to word observations as reflections whereas expert assessments are rendered unlikely and unwelcome. The paper demonstrates that this analysis is productive in understanding why interdisciplinary teams struggle to develop efficient decision processes. Furthermore, the paper suggests that managers should respond ethically to these discursive power operations with political interventions.

A variety of theoretical models have been proposed to understand interdisciplinary teams' problematic decision processes. This paper makes an original contribution to this field by shoving how a discursive framework provides a productive analytical strategy. Moreover, the paper's proposition of political intervention as an ethical way of securing social sustainability is unprecedented.

Summer is here. Not only have you noticed that the dogwood and irises are in bloom, but you've also tracked the barrage of garden and lawn‐related questions of the past few months:

So far as the London activities of librarianship are concerned, the Winter opened propitiously when Mr. J. D. Stewart and Mr. J. Wilks addressed a goodly audience at Chaucer House, Mr. Stewart on American, and Mr. Wilks on German libraries. There was a live air about the meeting which augured well for the session. The chief librarians of London were well represented, and we hope that they will continue the good work. It was the last meeting over which Mr. George R. Bolton presided as Chairman of the London and Home Counties Branch, and he is succeeded by Mr. Wilks. Mr. Bolton has carried his office with thorough and forceful competence, and London library workers have every reason to be grateful. The election to chairmanship of the librarian of University College, London, gives the Branch for the first time a non‐municipal librarian to preside. The change has not been premature, and, apart from that question, Mr. Wilks is cultured, modest and eloquent and will do honour to his position.

Since new digital micro-credential technologies emerged a decade ago, there has been a rapid rise in micro-credentials in the education landscape. Much has been promised about these educational technologies, yet there is much confusion by key stakeholders in the digital micro-credential ecosystem. This confusion has led to significant efforts globally to define micro-credentials to ensure quality learning and generate beneficial impacts to learners, employers, education providers and edtech organisations.

This commentary reviews relevant literature on digital micro-credentials and other alternative credentials to determine how these educational technologies can meet the demands of the Fourth Industrial Revolution to nurture lifelong learning for working learners.

Universities are being challenged to address the changing needs and uncertainty being introduced by the Fourth and Fifth Industrial Revolutions, particularly with implications for workforce upskilling and lifelong learning. To adapt, universities will need to rethink their roles and shift their institutional mindsets in how they may approach the challenges through mechanisms such as digital micro-credntials.

This paper focuses on the analysis of five policy statements about micro-credentials. While these policy statements represent a sample, there is a representation of Western education-related systems. Thus, they skew the findings towards Western education systems thinking.

Understanding how micro-credentials are being positioned within education-related systems is useful for applying the educational technologies by, for example, universities, learners and employers.

Provides an overview of how these educational technologies may provide beneficial impacts for society as it plans to adapt to economic uncertainty and change.

The commentary provides a policy context for the emerging use of micro-credential technologies to examine demands for workforce upskilling.